Welcome to the Customer Care section of the Commission for Energy Regulation's website. We aim to provide you with information about your rights as an energy and/or water customer, help you understand the charges for electricity, natural gas and water as well as providing answers to questions you may have. This site also explains what to do if you have a problem with your bill, your connection to the electricity or natural gas network or some other issue relating to your supply.
Who are we?
The Commission for Energy Regulation (CER) is Ireland’s independent energy regulator with a range of economic, customer and safety functions. The CER was established in 1999 and now has a wide range of economic, customer protection and safety responsibilities in energy. The CER is also the economic regulator of Ireland’s public water system. We act in the best interest of customers and we are independent of all operators in the market.
The CER is headed up by three Commissioners; Chairperson Garrett Blaney, Commissioner Paul McGowan and Commissioner Aoife McEvilly
Chairperson Garrett Blaney Commissioner Paul McGowan Commissioner Aoife McEvilly
At a high-level, the CER’s overall mission is as follows:
In a world where energy supply and prices are highly volatile, the mission of the CER, acting in the interests of consumers is to ensure that:
- the lights stay on,
- the gas continues to flow,
- the prices charged are fair and reasonable,
- the environment is protected, and
- energy is supplied safely.
Our core values are to operate in a way which:
- Is fair, non-discriminatory and balanced
- Is open and transparent and
- Delivers to the highest levels of professionalism and integrity.