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Important Information Regarding Cookies and CER.ie

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Contact Team

Customer Care Team 

Commission for Energy Regulation
P.O. Box 11934
Dublin 24
Tel: 1890 404 404
Fax: (01) 4000 850

Email: customercare@cer.ie 

If you are contacting us to make a complaint please use either our energy or water complaint form to set out your complaint:

A copy of the Customer Care Team Customer Charter can be found here: CCT Customer Charter



In accordance with section 26(2) of the Disability Act 2005, the Commission for Energy Regulation (CER) has appointed Access Officers to assist persons with disabilities access our services.

The Access Officers are responsible for providing or arranging for, and co-ordinating assistance and guidance, to persons with disabilities accessing services provided by the CER and generally to act as a point of contact for people with disabilities wishing to access such services.  

Contact details are as follows:

Email: accessofficer@cer.ie

Post: Access Officer, The Commission for Energy Regulation, The Exchange, Belgard Square North, Tallaght, Dublin 24, D24 PXW0

Tel: (01) 4000 800
Fax: (01) 4000 850

Accessibility Complaints

A complaint may be made against the CER by any person who is of the view that the CER is not in compliance with the relevant provisions of the Disability Act, 2005. A copy of the complaints procedure, including details of how to make a complaint can be downloaded here.


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