Hide this Message

Important Information Regarding Cookies and CER.ie

By using this website, you consent to the use of cookies in accordance with the CER Cookie Policy. For more information on cookies see our Privacy Policy

Helpful Hints

The CER has set out below a number of tips to assist customers.

Save Money By Switching

The CER encourages customers to shop around to ensure that they are getting the best value for their money in relation to their electrciity and natural gas. There are a variety of options available in terms of suppliers, types of tariffs and payment methods so choose the option which suits your needs best.  

There is no cost to change supplier and the process is quick and easy.

You may make savings by switching to a different supplier or by choosing a different tariff from your existing supplier.  Be sure however, to make sure that the tariff you choose suits your needs and the way you wish to pay.  

Price comparison websites are a useful tool to help you compare offers being made by suppliers and identify the best tariff for your needs.  The CER has a list of accredited price comparison websites that have met requirements around the way information is presented, acuracy of information, independence and impartiality. Click on the links below for accredited websites.

http://www.bonkers.ie/

http://switcher.ie
 

​Energy Efficiency

Being aware of how you use energy in your home can be the first step to understanding your bills.  The more energy efficient you are, the less energy you will use and be billed for.  There are a number of websites which can help you with tips on how to be more efficient, grants which are available to upgrade your home and calculators which show how much energy your appliances use.

Sustainable Energy Authority of Ireland (SEAI) were set up by the government in 2002 as Ireland's national energy agency.  They have a role to promote energy efficiency.  They provide general information on energy efficiency as well as administering a number of government funded grant schemes.  More information can be found on their website 

The Power of One is another government funded scheme to provide information on energy efficiency and assist customers in lowering their energy costs. More information can be found on their website

 

Moving Home

If you are moving in or out of a new home or rented accommmodation you should be aware that the responsibility to close an existing account or open a new one lies with you. If you do not close your account properly when leaving a premises and electricity and natural gas continue to be taken at the premises you could be held liable to pay any charges which build up. this is also true if you move into a new premises and do not open an account.

Moving Out:

  • Always contact your supplier and adise them you are moving out.
  • Call in with the final reading on the date you move out.
  • Provide the new tenants with a letter advising them of the final read and get them to sign off on this read also.

Moving In:

  • Speak with the previous tenants and ensure you both agree on a closing meter read for them to close their account and for you to open a new account.
  • Contact your suppliers and submit the new reading on the date you take ownership of the premises.

Tips:

  1. Never assume the previous/ new tenants will contact the suppliers with opening or closing meter reads. It is your responsibility to call in and provide meter reads to the supplier of the residence.
  2. Always agree the closing reads with the new reading on the date you take ownership of the premises.

Be 'Bill Aware'

The CER recommends that customers should always check their bills and make sure that the meter reading shown on the bill is representative of their actual usage.  If you receive a high number of estimated meter readings in a row, your bill may not reflect your actual usage acurately.  This could lead to an under or overcharge.  When an actual meter reading is eventually obtained you could receive a large catch up bill.  As you have actually used the electricity or natural gas you are liaible to pay this.  You can learn more about how to check your meter here: electricity, gas. 

Payment Issues

The CER recommends that any customer who is having issues paying their bills contact their provider prior to their account falling into arrears. You may be able to put in place a different payment arrangement. 

Tips:

  1. Always keep in contact with your suppliers; avoiding them will not help the situation. Make them aware of your situation.
  2. Budget your income and make payments to suit your income – for example: if your income is weekly then pay something into your account on a weekly basis etc.
  3. Keep your account in credit where possible.
  4. Always check to see if the bill is based on an actual or estimated read and contact your supplier with a read if it is based on an estimated read.                                                                                    Reduce energy consumption: http://www.sei.ie

Avoid Debt / Reduce debt: http://www.mabs.ie

 

If You Have a Complaint

If you have a complaint regarding your supplier or network operator's service you should contact them directly.
 

By Phone:

1.  Before calling your supplier or network operator, gather all relevant documentation e.g. your bill, your account details and any correspondence with the supplier or network operator.

2.  Have an idea of what outcome you want and how you want to put forward your argument.

3.  Make notes of your conversation including details of the name and title of the person you spoke to, the date of the call and any commitments or agreements that person makes including promises to call you back.

Tips:

  • Always take the name and department of the person you have spoken to and note the time and date.
  • Try to remain calm when putting your case forward. Do not lose your temper.
  • When you are making your call allow sufficient time as your call make take longer than you expect. Also leave time to write up notes at the end of the call so you remember all that is said.
  • If you receive verbal commitment to a resolution ask for the decision to be sent to you in writing.
  • If you receive a promise of a return call, make sure you have a firm time for the call.

By letter or email:

  1. Make sure you address your correspondence to the appropriate person. If you do not know who this is call your supplier to find out.
  2. Explain the issue in as much detail as necessary. Use facts that you have and enclose copies of any supporting documentation you may have.
  3. Explain what you see as the resolution to the issue.
  4. Make sure to include your account reference number and your address to allow a response.

Tips:

  • Always keep a copy of correspondence you send or receive.
  • Do not send originals of related documents. Send a copy and retain the original.
  • If you do not receive a response to your correspondence phone to follow up.

 

REMIT Registration service is open. Recruitment