FAQs

If you are a domestic electricity customer your meter is physically read 4 times a year by meter reading personnel. This will result in 2 planned estimations during the year. However large industrial and commercial installations will continue to be read 6 times a year.

ESB Networks guarantee to provide at least 2 days notice for planned interruptions due to system upgrades or connecting new customers in your area. In cases where ESB Networks defaults on this guarantee a compensatory payment may be claimed. Short supply interruptions and interruptions due to system faults or third party actions, e.g. accidental construction damage, are not covered by this guarantee. Please see the CER approved ESB Networks Customer Charter on the ESB Networks website for more information on this and other guarantees.

The CER advises that applications for new connections be made as early as possible in the building or development process. ESB Networks provides a guarantee that they will connect your electricity within 2 weeks of receipt of the ETCI Completion Certificate provided the connection has been paid for 10 weeks before this certificate is issued. The guarantee is subject to the conditions set out in your quotation having been met e.g. ETCI Certificate, underground ducting completed etc. It is also subject to there being no major network reinforcement required to facilitate your connection.

For more information please see the CER approved ESB Networks Customer Charter

The costs for connecting a residence to the electricity supply network vary depending on factors such as type of residence, distance from existing network and capacity of connection required. Full details of CER allowed connection charges can be found on the connections section of ESB Networks's website. Refer in particular to tables in the connection charges document for details of the different costs of connection for domestic customers.

The costs for connecting a business to the electricity supply network are calculated using different factors to those used for domestic customers. Full details of CER allowed connection charges for business customers can be found on the ESB Networks website. Refer to tables in the CER approved connection charges document for details of the various costs for different business customer categories. For permanent new connections to the network up to 38kV the connection charge is found by adding the connection charge for the required MIC (Maximum Import Capacity) to the cost of any upgrade to the network. If expansion of the MV network is required a charge per metre is applied and added to the connection charge.

ESB Networks provides 12 Service Guarantees which it is required to satisfy. In cases where failure to satisfy these guarantees occurs the customer may be entitled to some compensation. The guarantees cover items such as notification of interruptions, new connections, voltage quality, and appointments. For details on ESB Networks customer guarantees refer to their Customer Charter on its website.