Our Mission
In a world where energy supply and prices are highly volatile, the mission of the CER acting in the interests of consumers is to ensure that:
- the lights stay on;
- the gas continues to flow;
- the prices charged are fair and reasonable;
- the environment is protected, and
- electricity and gas are supplied safely
CER Customer Charter
The Commission recently undertook an internal review of its Customer Charter. The Customer Charter outlines the CER's commitments to customers with regards to the following areas:
- Personal callers
- Written correspondance
- Telephone callers
- General Information & Consultations
- Complaints/ Appeals
- FOI Requests
- HR and personal information
To view the Commission's Customer Charter, please click on the link below: