The CER deals with disputes, which are defined in law and governed by specific processes, and complaints, which are more general and are frequently raised by end customers.
Disputes
Information on lodging disputes in relation to connections to the network can be found in the Networks section of our website while information on disputes in relation to the wholesale market can be found in our Wholesale market section.
Complaints
The CER also has a role in relation to dealing with complaints. SI 60 of 2005 gives the CER responsibility to deal with unresolved complaints with respect to suppliers and network operators in electricity. For details on the complaint handling process, please see the Consumer Complaints section of our website.