Disputes
For dispute resolution in relation to the SEM Trading and Settlement Code, please see the following link on SEMO's website:
http://www.sem-o.com/links/
Complaints
The CER has a role in relation to dealing with complaints. SI 60 of 2005 gives the CER responsibility to deal with unresolved complaints with respect to suppliers and network operators in electricity. For details on the complaint handling process, please see the Consumer Complaints section of our website.