CER Electricity and Natural Gas Supplier Handbook

Closing Date: 24/1/2012
Responses to: Fiona Hannon
Consultation is: OPEN...

The CER is today, 16th December 2011 publishing a proposed decision paper on revised guidelines for suppliers regarding their terms and conditions of supply to household customers, codes of practice and customer charters. These guidelines require suppliers to put in place measures to ensure that customers are protected in the areas of marketing, billing, disconnection, complaints handling and prepayment metering. They also set out minimum requirements for terms and conditions of supply to household customers and they put in place requirements around the supply to vulnerable customers.

Electricity and Natural Gas Supplier Handbook - Proposed Decision Paper cer11223.pdf (0.32 MB, Adobe PDF)
Electricity and Natural Gas Supplier Handbook - Revised guidelines cer11224.pdf (0.64 MB, Adobe PDF)

Responses to the proposed decision should be sent to Fiona Hannon (fhannon@cer.ie) by Tuesday 24th January 2012.

Consultation

The CER is today publishing a consultation on revised guidelines for suppliers regardnig their terms and conditions of supply to household customers, codes of practice and customer charters. These guidelines require suppliers to put in place measures to ensure that customers are protected in the areas of marketing, billing, disconnection, complaints handling and prepayment metering. They also set out minimum requirements for terms and conditions of supply for household customers and they put in place requirements around the supply to vulnerable customers.

CER Electricity and Natural Gas Supplier Handbook Consultation Paper cer11168.pdf (0 MB, Adobe PDF)
CER Electricity and Natural Gas Supplier Handbook cer11168a.pdf (0 MB, Adobe PDF)

Responses to the consultation should be sent to Fiona Hannon (fhannon@cer.ie) by Friday 15th September.